Privacy Policy

Studio 110 UG (limited liability), hereinafter referred to as "we / us", respects your privacy. We are also the data controller ("Controller") under the General Data Protection Regulation ("GDPR"). We are committed to protecting your personal data. This privacy policy is intended to inform you, as a visitor to this website and user of our mobile application, about how we handle your personal data

We review our privacy policy regularly.

This privacy policy is currently valid and was last updated in October 2026.

This privacy policy applies to data processing by:

Refuge Worldwide Studio 110 UG (limited liability), Sonnenallee 110, 12045 Berlin (hereinafter referred to as "responsible parties")

The responsible party can be contacted at the above address or hello@refugeworldwide.com

What data we collect and why

Newsletter subscription

When you subscribe to our newsletter, we collect your email address and record your consent. We use this to send you updates about Refuge Worldwide programming, events, and news.

Your email is stored and managed by Mailchimp (Intuit Inc.). You can unsubscribe at any time via the link in any newsletter email.

Legal basis: Consent (GDPR Article 6(1)(a))

Accounts

You can create an account on our website or in our mobile app. When you do, we collect your email address, a username you choose, and a password (stored only in encrypted, hashed form). We also record whether you opted in to our newsletter.

We use this to sign you in, show your username in the chatroom, and save the shows you add to your favourites. Account data is stored in our own database, on a server we rent from Hetzner.

When you're signed in on the website, we set a session cookie so you stay logged in (see Cookies below). In the app, your sign-in is stored in your device's secure storage.

You can change your username or password, or delete your account, at any time from your account settings. Deleting your account permanently removes your account data and favourites, and cancels any active supporter membership.

Legal basis: Contractual necessity (GDPR Article 6(1)(b))

Supporter membership and payments

If you become a supporter, payments are processed by Stripe. Your card or bank details are entered directly with Stripe and never reach our servers.

We store your Stripe customer and subscription IDs, the amount and billing interval you chose, and the status of your membership, so we can give you supporter access and let you manage or cancel your membership. We use your email address to send you emails about your membership (such as a welcome email or a reminder to complete your payment).

Legal basis: Contractual necessity (GDPR Article 6(1)(b)) and legal obligations for tax and accounting records (GDPR Article 6(1)(c))

Show and artist submissions

When you submit a show proposal, we collect:

• Your name, email address, and phone number

• Artist and guest names, pronouns, and biographies

• Artist and show images

• Instagram handles and show genres

• Show details (date, time, type, description)

This information is stored in our content management system (Contentful). We use it solely to review, schedule, and publish your show.

Legal basis: Contractual necessity / Consent (GDPR Article 6(1)(b) / (a))

Workshop applications

When you apply for a workshop, we collect contact details (name, email, phone), pronouns, DJ experience, and — optionally — background and identity information you choose to share to support equitable access to our programming.

This data is stored in a private Google Sheets spreadsheet and used solely for the purpose of selecting and communicating with workshop participants. All workshop application data is deleted at the end of the relevant workshop.

Legal basis: Consent (GDPR Article 6(1)(a))

Studio bookings

Studio bookings are handled via Cal.com. When you make a booking, your data (name, email, and booking details) is processed by Cal.com. Please refer to Cal.com's privacy policy for details on how they handle your data.

Community feedback forms

Our community and residents feedback forms are hosted by Tally.so. Data submitted through these forms is processed by Tally. Please refer to Tally's privacy policy for details.

Website analytics

We use Fathom Analytics to understand how visitors use our website. Fathom is a privacy-first analytics tool — it does not use cookies, does not track you across websites, and does not store any personal data. The aggregate statistics it provides (such as page views) cannot be used to identify you.

Audio and video playback

Our radio archive uses audio and video streams from SoundCloud, Mixcloud, and YouTube. When you play content through these embedded players, those platforms may collect data about your listening or viewing activity in accordance with their own privacy policies.

For live stream video, we use Mux. Mux may collect technical data (such as playback quality and device information) to deliver the stream.

Community chat

Our chatroom is available on the website and in the app. When you post a message, we store the message, any photo you attach, the display name shown with it, and the time it was sent. If you're signed in, the message is also linked to your account. Messages and photos are public to everyone using the chat.

Messages are checked automatically against a word filter to keep the chat safe; this happens on our own systems and is not shared with any third party. Our staff can remove messages that break our community guidelines.

Chat messages and photos are deleted automatically within two weeks. If you delete your account, your past messages stay in the chat until they are cleared, but are no longer linked to your account.

Legal basis: Legitimate interest (GDPR Article 6(1)(f)) in running a safe community chat

Mobile Application

Our mobile application lets you listen to our radio, browse our archive, join the chatroom, and sign in to your account.

Data collected: - Account and chat data, if you sign in or use the chat (see Accounts and Community chat above) - Your listening history and app preferences (stored locally on your device only) - Photos, only when you choose to share one in the chat

Data storage: Your listening history and preferences are stored locally on your device and are never sent to our servers or third parties. Your sign-in is kept in your device's secure storage. Uninstalling the app removes all locally stored data.

Payments: The app does not take payments. Supporter memberships are purchased and managed on our website (see Supporter membership and payments above).

Permissions used: - Audio playback controls: To manage radio streaming - Network access: To load content and stream audio - Background processing: To continue playing audio when the app is minimized - Camera and photo library (optional): Only when you choose to share a photo in the chat

Legal basis: Legitimate interest (GDPR Article 6(1)(f)) for providing core app functionality, and contractual necessity (GDPR Article 6(1)(b)) for account features

Data retention: Local data remains on your device until you delete the app or clear app data.

Third-party data processors

We work with the following third-party services that may process your personal data on our behalf:

Cookies

Our website uses only strictly necessary first-party cookies: when you sign in, we set two cookies that keep you logged in for up to 7 days, and we remember your cookie banner choice for up to a year. These cookies are not used for tracking or advertising.

We also save a few small settings in your browser's local storage, such as the name you chose in the chatroom and when you last saw our supporter pop-up.

Fathom Analytics is cookieless by design. Some third-party services embedded in our site (such as Stripe during checkout, Cal.com, and audio/video players) may set their own cookies when you interact with them.

Data retention

• Newsletter: We hold your email until you unsubscribe

• Accounts: Until you delete your account

• Supporter membership: Until you delete your account; payment and billing records are kept by Stripe and us for as long as German tax and accounting law requires (up to 10 years)

• Chat messages and photos: Deleted automatically within two weeks

• App listening history and preferences: Stored on your device until you delete the app or clear its data

• Show submissions: Retained for as long as the show is part of our archive

• Workshop applications: Deleted at the end of the relevant workshop

• Analytics: Aggregated, non-personal data only — retained indefinitely

• Studio bookings: Managed by Cal.com per their retention policy

Your rights

Under the GDPR, you have a number of rights regarding your personal data, namely the right to: request access to your personal data from the controller, and the rectification or erasure of your personal data, as well as the notification of recipients of the rectification or erasure or restriction of processing of your personal data, or to object to the processing, and the right to data portability. If you wish to exercise any of the above rights, please contact us at hello@refugeworldwide.com You have the right to lodge a complaint with the competent supervisory authority in your country. As a rule, you can contact the supervisory authority of your usual place of residence or work, or the place of the alleged infringement; you can find the contact details of your local supervisory authority here: https://edpb.europa.eu/about-edpb/board/members_de. However, we would appreciate the opportunity to address your concerns before you contact the regulatory authority. Therefore, please contact us first.

You can also delete your account yourself at any time from your account settings on our website or in our app.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Significant changes will be communicated via our website or newsletter.

Contact

For any privacy-related questions or requests:

Studio 110 UG, operating as Refuge Worldwide Sonnenallee 110, 12045 Berlin, Germany hello@refugeworldwide.com